Shipping and Return Policy
Orders are shipped Monday ( unless it is a Federal Holiday ) through Friday, using USPS mail. If UPS or another carrier is requested, that can be accommodated. Herb Wise is located in a Mountain Rural area, no shipping services are available on weekends.( Fridays after 9am -Sundays )
For expedited shipping , USPS Express Shipping is also available.
Orders often process and ship same day depending on what time order is placed, orders are fulfilled the same day to 24 hours after purchase. Fridays orders must be received by 9am Pacific Standard Time to insure same day shipping. Orders placed on Fridays after 9 am - Sundays will usually be processed & shipped on Monday, unless it is a Post Office / Federal Holiday.
During busy holiday, harvesting or weather encumbered seasons ( this now includes fires ) at times may take up to 2-3 days to process orders for shipping. We will do our best to alert you to any delays due to unpredictable conditions. Please contact Herb Wise if you are in a special rush and with our best efforts we will try to meet your requirements.
Shipping is calculated by weight & size.
Currently shipping World Wide
Herb Wise proudly uses recycled materials to ship your orders, Rubber bands are often used to secure the packaging - Thus Please read The Rubber Band Clause.
The Rubber Band Clause:
Please be mindful with the rubber bands, use caution with pets, kids, etc. We encourage you to reuse them for your needs. And most importantly Please handle responsibly, the rubber bands are not intended for use as weapons so please keep the rubber band wars to a minimum -we are not responsible for rubber band fights. We are a peace loving company.
Regarding Returns : It is rare if ever a return situation will arise, as most products due to the sanitary laws are not returnable once opened and most folks really love their purchases. If you find yourself displeased with a product in any way, please do contact us and we will make it right.
We check our products thoroughly before shipment, However if there is a default in the packaging, please contact us and we will be happy to send you out a replacement right away.